Terms Of Service, Privacy Policy, Refund and Cancellation Policy

Welcome to Kelaza!

Kelaza (“Kelaza,” “we,” “us,” “our”) provides its services (described below) to you through its website located at Kelaza.com (the “Site”) and through its related services (collectively, such services, including any new features and applications, and the Site, the “Service(s)”), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

Please read these Terms of Service carefully, as they contain an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. The agreement to arbitrate requires (with limited exception) that you submit claims you have against us to binding and final arbitration, and further (1) you will only be permitted to pursue claims against Kelaza on an individual basis, not as a plaintiff or Class member in any Class or representative action or proceeding, and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

When using certain aspects of the Services or using certain Services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, our Privacy Policy, Refund and Cancellation Policy, Community StandardsCourse Content Policy, and Educator Guide. All such terms are hereby incorporated by reference into these Terms of Service.

The Services consist of an online marketplace and platform through which Educators may offer Courses for sale to Learners. While Kelaza strives to high standards of service, you acknowledge and agree that: (1) Kelaza is not a party to any agreements entered into between Educators and Learners, (2) Kelaza only provides certain tools to facilitate the purchase, sale and provision of Courses, (3) Learners contract for Courses directly with Educators (4) Kelaza is not a broker, agent (except as expressly set forth below) or insurer, and (5) Kelaza disclaims all liability for the conduct of Educators, Learners or any other Users of the Site or Courses. Different sections of the Site and Terms of Service affect Educators and Learners differently, so please be sure to read these Terms of Service carefully.

Key Terms

“User” “you” or “your” means a person, organization or entity using the Services, including Learners and Educators.

“Learner(s)” means an individual who completes Kelaza’s account registration process to purchase Courses on the Site for the purpose of enrolling in a course offered on the kelaza.com platform. In case of a minor, the parent or legal guardian may register as a learner and guide the child through the course through supportive supervision.

“Educator(s)” means a person who completes Kelaza’s account registration process to sell Courses on the Site.

“Course(s)” means any online Course(s) submitted by a Educator for sale on the Site.

Access and Use of the Service

Services Description: Kelaza’s Service is an online marketplace for Courses, designed for Learners of all ages to find and book Courses and for Educators to market, sell and conduct their Courses. As the provider of an online marketplace, Kelaza does not own, create, sell, resell, control, or manage any Courses. Kelaza’s responsibilities are limited to: (i) providing the Site as an online marketplace and platform to facilitate the sale, purchase, and conduct of Courses, and (ii) serving as the limited agent of each Educator for the purpose of accepting payments from a Learner on behalf of the Educator. There are risks that you assume when dealing with other Users (including those who may be acting under false pretenses). While Kelaza strives to provide a safe and welcoming environment for its Users, you agree that all of these risks are ultimately borne by you, and not Kelaza. Kelaza does not control the behavior of Users or the quality of the Courses. As a result, Kelaza cannot guarantee the authenticity, quality, safety, legality, or appropriateness of the Courses.

Your Registration Obligations: You will be required to register with Kelaza in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. You must be of legal age to form a binding contract to register for the Service (in many jurisdictions, this age is 18). If you are not yet of legal age to form a binding contract, then you must get your guardian to read these Terms of Service and agree to them for you before you use the Service. If you are a guardian  and you provide your consent to your child’s use of the Service, then you agree to be bound by these Terms of Service with respect of your child’s use of the Service.

Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Kelaza of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Kelaza will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Service: Kelaza reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Kelaza will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

General Practices Regarding Use and Storage: You acknowledge that Kelaza may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Kelaza’s servers on your behalf. You agree that Kelaza has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Kelaza reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Kelaza reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Course Recordings: Courses that take place through Kelaza’s video chat platform are not allowed to be recorded either by the Educator or Learner. Kelaza preserves the right to record any session randomly at its discretion, for internal use only for improvement of future services, customer support, and compliance purposes and does not make the recording available to any Educator and Learner. . We value student and Educator privacy, and Kelaza retains these Course Recordings for two years after the date of the applicable Course, subject to our Privacy Policy, after which they are deleted. Notwithstanding the foregoing, Kelaza will also delete Course Recordings earlier than two years under the following circumstances: (a) upon the request of a Learner for the deletion of personally identifiable information, or (b) upon the reasonable determination of Kelaza that a Course Recording should be removed to protect the privacy of certain Users or because of violations of these Terms of Service. We will not use Course Recordings containing images of you (or your children) for any other purposes without your express written consent. By using the services, you consent to you and/or your child appearing in Course Recordings for the limited purposes set forth above.

Certain Educator Obligations: As an Educator, you must provide Kelaza with any information requested in order for Kelaza to list your Courses through its Services including but not limited to a description of the Courses and the price for the Courses. Kelaza has sole discretion as to which Courses we list on the marketplace and we reserve the right to reject any Courses or remove Courses from the marketplace for any reason. Additionally, Kelaza has discretion to edit Course descriptions as needed to conform them to our marketplace standards. Kelaza has sole discretion as to which Educators are accepted into the marketplace and we reserve the right to reject any potential Educator and remove or suspend any Educator from the marketplace for any reason. Kelaza may, but is not required to, conduct background checks on and interviews of Educators in its discretion and solely for its own benefit. As an Educator, you agree to provide written and/or electronic consent to such background checks and to participate truthfully in such interviews.

Each Educator is solely responsible for obtaining all licenses and other permissions required to offer or provide any Courses and Kelaza assumes no responsibility for an Educator’s failure to obtain such licenses or permissions or otherwise comply with any applicable laws, rules or regulations.

You understand and agree that Kelaza is not an insurer, agent or employer for you as an Educator. If a Learner purchases any of your Courses, any agreement you enter into with such Learner is between you and the Learner, and Kelaza is not a party thereto. Notwithstanding the foregoing, Kelaza is authorized to serve as your limited agent purely for the purpose of accepting payments from Learners on your behalf and transmitting such payments to you (minus our Fees). You acknowledge and agree that, as an Educator, you are responsible for your own acts and omissions while using the Services. With the sole exception of students enrolled in the applicable Course, and/or their Learners, you further agree that you will not share any Course Recordings made available to you by Kelaza to any third parties.

To the extent that you are using the Services as an Educator, you agree to abide by the terms of our Educator Guide.

Payment Terms

General: Each Learner agrees to pay all applicable fees for Courses (“Enrollment Fees”) as set forth on the Site. All Enrollment Fees are payable in the currency specified on the Site at the time of purchase. You shall be responsible for all taxes associated with the Services other than Indian taxes based on Company’s net income. Learner hereby authorizes Kelaza to bill Learner’s payment instrument upon confirmation of a purchase, and Learner further agrees to pay any charges so incurred. If Learner disputes any charges you must let Kelaza know within sixty (60) days after the date that Kelaza charges you.

Educator Payment: Kelaza will transfer the Enrollment Fees to Educator’s Bank Account (within India) Paypal account (when educator is located outside of India) for each sale of a Course (or set of Courses, as applicable) to a Learner within a reasonable period of time, minus Kelaza’s service fees (“Kelaza Fee”), according to the schedule and policies detailed in our Educator Guide. In order to transfer funds to any Educator’s Paypal account, Educator shall sign up for a Paypal account. For transfer of funds to registered bank account, the Educator has to provide details of the account to Kelaza. An email will be sent to all Educators from support@kelaza.com detailing the requirements. Kelaza has the discretion to act on behalf of the Learner, and to not transfer the Enrollment Fees to Educator, if Learner reports that the Courses were not provided or adequately completed. This may include but is not limited to circumstances where aEducator did not arrive for a Course or a Course was of insufficient quality. Kelaza will independently review such cases, seeking input from the Learner and/or the Educator, and may decide at its sole discretion to issue a refund to the Learner. All determinations of Kelaza with respect to a refund shall be final and binding on the Learner and Educator.

Limited Payment Collections Agent: Each Educator appoints Kelaza as the Educator’s limited payment collection agent solely for the purpose of accepting the Enrollment Fees from Learner. Each User agrees that payment of Enrollment Fees by a Learner to Kelaza, as that Educator’s limited payment collection agent, shall be considered the same as a payment made directly by such Learner to the relevant Educator and the Educator will provide the relevant Courses to the Learner, as outlined on the Site, as if the Educator had received payment directly. Kelaza, as limited payment collection agent for the Educator, agrees to facilitate the payment of any Enrollment Fees (less the Kelaza Fee) for Courses pursuant to these Terms of Service unless otherwise agreed between Kelaza and the Educator. In the event that Kelaza does not remit such amounts, the Educator will have recourse only against Kelaza.

Conditions of Use

User Conduct: You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Kelaza. Kelaza reserves the right to investigate and take appropriate legal action against anyone who, in Kelaza’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:

    • email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Kelaza, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Kelaza or its users to any harm or liability of any type;
    • interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or
    • violate any applicable local, state, national or international law, or any regulations having the force of law;
    • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • solicit personal information from anyone in violation of our Privacy Policy;
    • harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
    • advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
    • further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or

obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

Special Notice for International Use; Export Controls: Software (defined below) available in connection with the Service and the transmission of applicable data, if any, is subject to Indian export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of Indian export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.

Commercial Use: Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

Intellectual Property Rights

Service Content, Software and Trademarks: You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Kelaza, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. For the sake of clarity, you acknowledge and agree that Course Recordings constitute Service Content, not User Content. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by Kelaza from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of Kelaza, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Kelaza.

The Kelaza name and logos are trademarks and service marks of Kelaza (collectively the “Kelaza Trademarks”). Other Kelaza, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Kelaza. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Kelaza Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Kelaza Trademarks will inure to our exclusive benefit.

Third Party Material: Under no circumstances will Kelaza be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Kelaza may, but is not required to, pre-screen content, and Kelaza and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Kelaza and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Kelaza, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

User Content Transmitted Through the Service: With respect to the content or other materials you upload through the Service or share with other users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. You shall retain any intellectual property rights that you hold in your User Content, and Kelaza does not claim any ownership (copyright, trademark, or otherwise) over your User Content. By submitting, posting or otherwise uploading User Content on or through the Services you give Kelaza a worldwide, nonexclusive, perpetual, irrevocable, fully sub-licensable, royalty-free right and license as set below:

    • with respect to User Content that you submit, post or otherwise make publicly or generally available via the Service (e.g. public forum posts), the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such User Content (in whole or part) worldwide via the Services or otherwise, and/or to incorporate it in other works in any form, media, or technology now known or later developed for any legal business purpose; and
    • with respect to User Content that you submit, post or otherwise transmit privately via the Services (e.g. via private lessons or messages with other Users), the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and publicly display such User Content for the sole purpose of enabling Kelaza to provide you with the Services.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Service (“Submissions”), provided by you to Kelaza are non-confidential and Kelaza will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Kelaza may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Kelaza, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Copyright Complaints: Kelaza respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Kelaza of your infringement claim in accordance with the procedure set forth below.

Kelaza will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Kelaza’s Copyright Agent at support@kelaza.com (Subject line: “DMCA Takedown Request”). You may also contact us by mail at:Kelaza, Nirvana Country, Sector 50, Gurgaon 122018.

To be effective, the notification must be in writing and contain the following information:

    • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
    • a description of the copyrighted work or other intellectual property that you claim has been infringed;
    • a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
    • your address, telephone number, and email address;
    • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
    • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Counter-Notice: If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:

    • your physical or electronic signature;
    • identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
    • a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
    • your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of Indian Penal Codes and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, Kelaza will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Kelaza has adopted a policy of terminating, in appropriate circumstances and at Kelaza’s sole discretion, users who are deemed to be repeat infringers. Kelaza may also at its sole discretion limit access to the Service and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third Party Websites: The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Kelaza has no control over such sites and resources and Kelaza is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Kelaza will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Kelaza is not liable for any loss or claim that you may have against any such third party.

Social Networking Services: You may enable or log in to the Service via various online third party services, such as social media and social networking services like Facebook or Twitter (“Social Networking Services”). By logging in or directly integrating these Social Networking Services into the Service, we make your online experiences richer and more personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating these Social Networking Services and Kelaza’s use, storage and disclosure of information related to you and your use of such services within Kelaza (including your friend lists and the like), please see our Privacy Policy located at this page. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and Kelaza shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

In addition, Kelaza is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Kelaza is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Kelaza enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.

Indemnity and Release: You agree to release, indemnify and hold Kelaza and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another.

Disclaimer of Warranties: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. KELAZA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

KELAZA MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

YOU ACKNOWLEDGE AND AGREE THAT ANY CRIMINAL BACKGROUND CHECKS CONDUCTED BY KELAZA ON EDUCATORS ARE SOLELY FOR ITS OWN BENEFIT. KELAZA MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS ON THE SITE OR SERVICE.

Limitation of Liability: YOU EXPRESSLY UNDERSTAND AND AGREE THAT KELAZA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF KELAZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL KELAZA’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID KELAZA IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

Dispute Resolution By Binding Arbitration: PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS

Agreement to Arbitrate: This Dispute Resolution by Binding Arbitration section is referred to in this Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Kelaza, whether arising out of or relating to this Terms of Service (including any alleged breach thereof), the Services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement. You agree that, by entering into this Terms of Service, you and Kelaza are each waiving the right to a trial or to participate in a Course action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Indian Arbitration and Conciliation Act 1996 (Amended) governs the interpretation and enforcement of this Arbitration Agreement.

Prohibition of Course and Representative Actions and Non-Individualized Relief: YOU AND KELAZA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR COURSE MEMBER IN ANY PURPORTED COURSE OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND KELAZA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR COURSE PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S).

Pre-Arbitration Dispute Resolution: Kelaza is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at support@Kelaza.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Kelaza should be sent to Kelaza, 48/B/5 S.P. Mukherjee Sarani, PO Serampore, Dist, Hooghly, Pin 712201, West Bengal, India (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Kelaza and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Kelaza may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Kelaza or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Kelaza is entitled.

 

Confidentiality: All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

 

Severability: If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled “Prohibition of Course and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Course and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void. The remainder of the Terms of Service will continue to apply.

 

Future Changes to Arbitration Agreement: Notwithstanding any provision in this Terms of Service to the contrary, Kelaza agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Kelaza written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).

 

Termination: You agree that Kelaza, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if Kelaza believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Kelaza may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Kelaza may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Kelaza will not be liable to you or any third party for any termination of your access to the Service.

 

User Disputes: You agree that you are solely responsible for your interactions with any other user in connection with the Service and Kelaza will have no liability or responsibility with respect thereto.

Kelaza reserves the right, but has no obligation, to become involved in any way it deems necessary with disputes between you and any other user of the Service.

 

General: These Terms of Service constitute the entire agreement between you and Kelaza and govern your use of the Service, superseding any prior agreements between you and Kelaza with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software. These Terms of Service will be governed by the Indian Penal Code, without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Kelaza agree to submit to the personal and exclusive jurisdiction of the state and High courts located in West Bengal, India. The failure of Kelaza to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this Terms of Service without the prior written consent of Kelaza, but Kelaza may assign or transfer this Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.

 

Your Privacy: At Kelaza, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.

 

Questions?Concerns?Suggestions?

Please contact us at support@Kelaza.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.